HOW I CAN HELP
Experience Strategy
In our time we face complex, interconnected challenges that span every aspect of human experience. I use evidence based research and design methods to frame the problem or validate a hypothesis, define a customer experience proposition(s) for the future and roadmaps that align with business objectives while delighting customers and building loyalty.
Service and Product Design
End-to-end experience mapping to establish deeply engaging client/customer relationships, business impact and operational efficiency. I navigate between strategic and tactical service design solutions that improve people’s lives and ways of working. This can be delivered across a broad range of outputs from journey maps to service blueprints, or a set of testable concepts.
Innovation & Transformation
Facilitating organizational change and innovation through human-centered approaches, co-creation workshops, and implementation support.
Design Leadership
Strong design leadership aligns strategy, creativity and execution to drive meaningful impact. With 17+ years of experience, I guide teams to deliver user-centered solutions that enhance experiences and create business value. My approach balances vision-setting, collaboration, and mentorship, fostering a culture where design thrives as a strategic asset
